Privacy Policy for Kreative Hits
Last Updated: July 3, 2025
At Kreative Hits, “Your Brand Voice” includes how we respect and protect your privacy. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website ([Your Website URL Here]), engage with our services, or communicate with us. We are committed to ensuring the confidentiality and security of your personal data in accordance with applicable data protection principles.
By using our website and services, you consent to the data practices described in this Privacy Policy.
- Information We Collect
We collect various types of information to provide and improve our services, and to understand how you interact with our website:
- Personal Identifiable Information (PII): This is information that can be used to identify you directly. We may collect:
- Contact Details: Your name, email address, phone number, company name, and job title when you fill out a contact form, request a quote for digital marketing services, subscribe to our newsletter, or directly communicate with us via email or phone.
- Account Information: If you create an account on our platform (e.g., for project management or client portals), we collect usernames and encrypted passwords.
- Payment Information: For billing purposes, we collect necessary payment details, though actual sensitive payment processing (like credit card numbers) is handled securely by trusted third-party payment gateways (we do not store full credit card information on our servers).
- Communication Data: Records of your correspondence with us, including emails, chat transcripts, and phone call notes, used for customer support and project management.
- Non-Personal Information / Usage Data: This is information that cannot directly identify you but helps us understand your behavior and preferences. We may collect:
- Website Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, referral sources, clicks, and navigation paths. This is collected using tools like Google Analytics (GA4) to help us with website optimization and SEO insights.
- Device Information: Your IP address, browser type, operating system, device type, and unique device identifiers. This helps us ensure our website is responsive and compatible across various devices.
- Demographic Information: Aggregated and anonymized data such as general geographic location, language preferences, and interests, used for analytical purposes and not tied to individual identities.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (please refer to our detailed Cookies Policy for more information).
- How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Manage Services: To deliver our core services, including executing digital marketing campaigns, developing and maintaining websites and e-commerce platforms, creating graphic design assets, and providing business consultation. This includes communicating project updates and managing client deliverables.
- To Communicate with You: To respond to your inquiries, provide customer support, send important service-related notices, and, if you have opted-in, send promotional offers, newsletters, and marketing communications related to our services (SEO tips, web design trends, etc.).
- To Personalize Your Experience: To tailor our services and content to your preferences, making your experience on our website more relevant and engaging.
- For Analytics and Improvement: To analyze website traffic, user behavior, campaign performance, and identify trends. This helps us to continually improve our website’s functionality, enhance our service offerings, refine our digital strategies, and boost our website SEO.
- For Security and Fraud Prevention: To protect our website and services from fraudulent activities, unauthorized access, and other security threats.
- To Comply with Legal Obligations: To meet legal and regulatory requirements, resolve disputes, and enforce our Terms of Use.
- How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We engage trusted third-party service providers who assist us in operating our business and delivering our services (e.g., cloud hosting providers, CRM software, email marketing platforms, analytics tools, payment processors). These providers are contractually bound to protect your information and only use it for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Kreative Hits, (c) prevent or investigate possible wrongdoing in connection with the services, (d) protect the personal safety of users of the services or the public, or (e) protect against legal liability.
- Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred as part of the acquired assets.
- With Your Consent: We may share your information for any other purpose not described in this Privacy Policy with your explicit consent.
- Data Security
The security of your data is paramount to us. We implement a variety of industry-standard security measures, including SSL encryption, firewalls, secure servers, access controls, regular security audits, and data backup and recovery procedures, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
- Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR for EU/EEA residents, where relevant), you may have the following rights regarding your personal data:
- The Right to Access: Request a copy of the personal data we hold about you.
- The Right to Rectification: Request that we correct any inaccurate or incomplete personal data.
- The Right to Erasure (Right to be Forgotten): Request the deletion of your personal data, subject to certain legal obligations.
- The Right to Restrict Processing: Request that we limit the way we use your personal data.
- The Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- The Right to Object: Object to the processing of your personal data in certain circumstances (e.g., for direct marketing).
- The Right to Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal data.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
- Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data for these purposes, we will either delete or anonymize it.
- International Data Transfers
Kreative Hits operates from Lahore, Pakistan. If we transfer personal data outside of Pakistan (e.g., to cloud servers located in other regions), we will ensure that appropriate safeguards are in place to protect your data, in compliance with applicable data protection laws. For international clients, this may involve implementing standard contractual clauses or other legally recognized transfer mechanisms.
- Children’s Privacy
Our services are not intended for use by individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
- Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Kreative Hits
info@kreativehits.com
0092 – 349 – 4710 752
Lahore, Punjab, Pakistan.
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